Unlocking my Ripple Account

How do I unlock my account?

For security reasons, the Ripple Science team does not have direct access to your lab to unlock individual accounts. To regain access, please contact a Site Admin for your Ripple account.

First Steps:

• New User? – Ensure an enrollment invitation has been sent.  Do not attempt to enroll in Ripple without receiving and using the official invitation.  Users must accept their email invitation within 3 days.
• Previously Enrolled?   Confirm that the user has completed the enrollment process. Verify that the email address is correct and that the correct URL for your Ripple site is being used.

 How a Site Admin Can Unlock Your Account:

1. Navigate to the Site Admin tab (red).
2. Go to the Users module (green).
3. Click on the user’s name (purple).

  5.  Scroll to the bottom of the user’s card and click "Unlock Account" (red).

Alternative Option:

• Use the "Forgot Password" button on the login screen.
• Follow the instructions in the reset email from Ripple.
• Click the link, create a new password, and log in.
• Check your inbox and your SPAM folder for the emails.