Email and Texts
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      1. Ripple Knowledge Base
      2. Study Settings
      3. Email and Texts

      Texting Overview

       

      NOTE

      Texting Compliance

      The use of text messaging for communicating with study participants or patients is often regulated by institutional policies. These rules are typically overseen by:

      • The Institutional Review Board (IRB)
      • The Information Security Compliance Office

      IMPORTANT REMINDER: 
      Before using this feature, ensure you have the proper authorization to text participants/patients directly in compliance with relevant regulations.

      Texting in Ripple

      • Purpose: Ripple’s texting feature enables teams to send text messages for:
        • Visit reminders
        • Information sharing
        • Relationship nurturing communications
      • Communication Type: One-way messaging (participants cannot reply).
      • Message Tracking: All sent texts are logged under the Text log on the participant's profile card.
      • Availability: This feature is exclusive to users with a Ripple Professional account.

      How to Send a Text to a Participant in Ripple

      1. Navigate to the Participant’s Profile
        • Go to the Text tab on the participant's profile page.
        • Click the green "Add Text" button.
      2. Enter Required Information
        • Recipient’s phone number
        • Text message content
      3. Optional Checkboxes
        • Contact: Marks this text as the "Date of Last Contact" for the participant.
        • Pin Text: Pins the text to the top of the text communications page.
        • Global: Saves the text log to the global registry data.

      Once completed, the text will be sent and logged under the Text log in the participant's profile.

      Ripple’s Text Template Feature

      • Purpose: Allows Study Admins to create pre-written custom texts for efficiency.
      • Personalization: Templates can automatically populate participant details, including:
        • Participant’s name
        • Next appointment date
        • Study name
      • Benefit: Saves time while ensuring messages are personalized and relevant to each participant.

       

      Automated Texting in Ripple
      • Purpose: Enables the creation of pre-set text messages that send automatically based on:
        • Scheduled study event
        • Completion of study events
        • Other variables within Ripple
      • Setup Location:
        • Navigate to Study Settings
        • Go to the Email & Text section to configure automated messages
      • Benefit: Ensures timely communication without manual effort, improving participant engagement and study management.

      Text Log in Ripple

      • Purpose: Stores all text communications sent via Ripple.
      • Information Available:
        • Date the text was sent
        • Subject and message content
        • Recipients of the text
      • Benefit: Provides a record of all messages for tracking and reference.

      Default Reply for Incoming Text Messages

      • Participant Replies: If a participant responds to a text sent from your Ripple number, they will receive a default reply.
      • Customization:
        • The Site Admin can customize this reply in the General Settings section under the Site Admin tab.

      IMPORTANT CONSIDERATIONS:  

      • This default reply applies to all Ripple participants.
      • It should be general and not study-specific since it covers all studies within the Ripple lab.