How do I unlock my account?
For security reasons, the Ripple Science team cannot unlock individual user accounts. If you are locked out of your account, please contact a Site Admin affiliated with your Ripple instance for assistance.
First Steps:
- Confirm you are accessing the correct url for your lab.
- New User? – Ensure an enrollment invitation has been sent. Do not attempt to enroll in Ripple without receiving and using the official invitation. Users must accept their email invitation within 3 days.
- Previously Enrolled? Confirm that the user has completed the enrollment process. Verify that the email address is correct and that the correct URL for your Ripple site is being used.
- Exceeded the number of login attempts or Forgot your password?
- Use the "Forgot Password" button on the login screen.
- Follow the instructions in the reset email from Ripple.
- Click the link, create a new password, and log in.
- Check your inbox and your SPAM folder for the emails.
- Contact your Site Admin if you are unable to reset your password through the Forget Password Option.
How a Site Admin Can Unlock Your Account:
- Navigate to the Site Admin tab (red).
- Go to the Users module (green).
- Click on the user’s name (purple).
- Scroll to the bottom of the user’s card and click "Unlock Account" (red).
For Site Admins:
If you're unable to access your Site Admin account, please follow these steps:
-
Use the "Forgot Password" Feature
On the login screen, click Forgot Password and follow the prompts to reset your password. -
Contact Another Site Admin
If password reset doesn’t work, and there is another Site Admin on your study, they may be able to unlock your account. -
Still Locked Out?
If neither option resolves the issue, please contact the Ripple Support team for further assistance.